Jyotika Dua
Résumé

The credentials.

Nearly 30 years of systems and operations experience, condensed to two pages.

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Jyotika Dua
Senior Business Systems Analyst · FP&A · Capital Portfolio Governance

Professional summary

Senior business systems analyst and FP&A professional with nearly 30 years across financial planning & analysis, enterprise systems, and multi-site operations leadership. Owns variance analysis, capital planning and forecasting, financial modeling, and management reporting for a $200M+ utility capital portfolio, and provides governance oversight across finance, procurement, property accounting, project management, and IT. Known for turning complex financial and operational processes into clear, documented, repeatable systems.

Core competencies

Variance analysisCapital planning & forecasting Financial modelingManagement reporting Cost tracking to planMonth/quarter-end close IT capital portfolio governanceBusiness process improvement Process documentation & controlsReconciliation support Cross-functional executionStakeholder management

Tools & certifications

Tools: ServiceNow · SAP · Ariba · Power BI · Advanced Excel
Certifications: CAPM (2025) · ITIL Foundation

Experience

Senior IT Business Systems Analyst — Pacific Northwest energy utility
2016 – Present
  • Lead variance analysis (budget vs. actuals) for a $200M+ utility IT capital portfolio and explain the drivers to finance and leadership.
  • Support capital planning and forecasting; build financial models and scenario analyses; manage month- and quarter-end close support.
  • Design the management reports and dashboards leadership uses to make capital decisions; track cost to plan.
  • Provide governance oversight; develop controls and documentation; partner across finance, procurement, property accounting, project management, and IT.
Operations Manager — healthcare services
2006 – 2016
  • Directed daily operations across three service locations in a highly regulated environment.
  • Managed staffing, performance, coaching, corrective action, and succession planning.
  • Led process improvements and reduced risk through investigation and corrective action.
Founder — House of Jyo & Rainier Country
Ongoing
  • Two ventures in active development, with early sales at community markets.
  • Design systems-based products: templates, planners, and dashboards.

Education & professional development

Project Management Certificate — Cornell University (eCornell), 2021
Bachelor of Applied Science (BAS)

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