Nearly 30 years of making operations legible.

Promoted through progressive roles supporting IT governance, capital portfolio operations, and organizational effectiveness.

Scope

• FP&A and governance oversight for a $200M+ utility IT capital portfolio.

Financial planning & analysis

• Lead variance analysis (budget vs. actuals) and explain the drivers to finance and leadership.
• Support capital planning and forecasting of capital spend; track cost to plan.
• Build financial models and scenario analyses; manage month- and quarter-end close support.
• Design the management reports and dashboards leadership uses to make capital decisions.

Governance & systems

• Support capital reporting, accruals, and work-order processes; develop governance controls and documentation.
• Lead root-cause analysis on financial and process issues.
• Partner across finance, procurement, property accounting, project management, and IT.

Results

• Built a centralized project-governance and training library that improved consistency and process adherence.
• Strengthened reporting, compliance monitoring, and cross-functional decision-making.

A decade leading people and process across three sites in a specialized, highly regulated environment.

Scope

• Daily operations across three service locations.

Responsibilities

• Hiring, staffing, scheduling, performance management, coaching, corrective action, and succession planning.
• Compliance with regulatory, operational, and safety standards.

Results

• Built high-performing teams and led process improvements and change initiatives.
• Reduced risk through investigation and corrective action.

Operational discipline applied to physical assets.

Scope

• Rental-property operations and long-term asset stewardship.

Responsibilities

• Renovation and market-readiness planning; contractor coordination.
• Working with insurance, legal, financial, and real-estate professionals.

Building products and a brand from the ground up.

Scope

• Two ventures — systems-based digital products and a PNW lifestyle brand — in active development, with early sales at community markets.

Responsibilities

• Product and brand direction; designing templates, planners, and dashboards.
• Using AI to accelerate planning and content.

Operations, analysis, and technical-support roles that built the foundation for later systems work.

• Operations Assistant, Warehouse Demo Services (Kirkland, WA) — supported the operations coordinator for the NW division of Costco's in-warehouse demo contractor; helped coordinate vendors, schedule demos to avoid conflicting products, analyze traffic and conversion, and wrote demo scripts and sample-prep instructions.
• Technical Support Representative, Authorize.Net — helped e-commerce merchants resolve payment-gateway issues for a major online payment provider.
• Member Service Representative, BECU — supported credit-union members in a high-volume call-center environment.